Refund Policy

Refund and Return Policy

At Umind Ubody, we are dedicated to your satisfaction and wellness journey. We understand that sometimes things don’t go as planned, and we’re here to assist. Please review our Refund and Return Policy carefully to understand your rights and our commitments.

1. Eligibility for Returns and Refunds

  • Timeframe: To be eligible for a return or refund, you must initiate your request within 30 days of receiving your order.
  • Condition of Products: Products must be returned in their original, unused, and unopened condition with all packaging and seals intact. Umind Ubody LLC reserves the right to refuse returns or refunds for items that show signs of use, tampering, or damage not caused by shipping.
  • Proof of Purchase: A receipt, order confirmation, or other proof of purchase is required for all returns.

2. Non-Returnable and Non-Refundable Items

  • Final Sale Items: Certain products, including but not limited to clearance items or those marked as "final sale," are not eligible for returns or refunds.
  • Health and Safety Restrictions: We do not accept returns on any opened consumable products, including dietary supplements, powders, capsules, or topical products, due to health and safety regulations.
  • Gift Cards: Gift cards are non-refundable and cannot be returned or exchanged for cash.

3. How to Initiate a Return

  • Contact Us: To start the return process, please contact us at info@umindubody.com or via our website chat. Include your order number, the reason for the return, and any relevant details.
  • Approval Required: Once your return request is reviewed, we will notify you of the approval or rejection of your request. If approved, you will receive detailed instructions on how to return your product(s).
  • Customer Responsibility: You are responsible for return shipping costs unless the item was received damaged or defective. Umind Ubody LLC recommends using a trackable shipping service or purchasing shipping insurance, as we are not liable for lost or damaged returns.

4. Refund Process

  • Inspection and Approval: Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund.
  • Processing Time: Approved refunds will be processed within 7-14 business days and applied to your original method of payment.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., items returned with signs of use, items not in their original condition, or items received after the specified timeframe). Such determinations are made at the sole discretion of Umind Ubody LLC.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us within 7 days of receiving the product.

6. Damaged or Defective Items

If your order arrives damaged or contains defective items:

  • Contact Us Within 7 Days: Please email us at info@umindubody.com with a detailed description of the issue and photos of the damage or defect.
  • We will evaluate your claim and, if valid, offer a replacement, exchange, or refund at our discretion.

7. Abuse and Fraudulent Returns

Umind Ubody LLC takes fraudulent and abusive return behavior seriously. We reserve the right to refuse any return, refund, or exchange request if we detect abuse, misuse, or fraudulent activity. In such cases, we may pursue legal action and any appropriate remedies to protect our interests.

8. Shipping Costs and Responsibility

  • Return Shipping Costs: Customers are responsible for paying return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective product).
  • Original Shipping Costs: Original shipping charges are non-refundable unless Umind Ubody LLC has made an error in fulfilling your order.
  • Lost or Damaged Returns: We are not responsible for returns lost or damaged during shipping. To protect yourself, we recommend using a trackable shipping method and purchasing insurance.

9. Order Cancellations (Optional)

  • Cancellation Timeframe: Orders can be cancelled within 24 hours of placing the order, provided the order has not already been processed or shipped. Once an order is processed, it cannot be cancelled.
  • Contact Us: To request an order cancellation, please contact us at info@umindubody.com as soon as possible with your order details.
  • Processing Cancellations: Approved cancellations will be refunded to your original method of payment within 7-14 business days. We reserve the right to deny cancellations if the order has already been processed or shipped.

10. Limitations on Liability for Returns and Refunds

As a company selling consumable products, Umind Ubody LLC disclaims liability for any adverse reactions, allergies, or damages resulting from the use or misuse of our products. It is the customer’s responsibility to review product labels and consult a healthcare provider before using our products.

11. Compliance with U.S. Consumer Protection Laws

This Refund and Return Policy is intended to comply with all applicable U.S. consumer protection laws. Nothing in this policy is intended to limit any rights you may have under these laws.

Contact Us

If you have any questions or need further assistance, please contact our support team:

Email: info@umindubody.com
Chat: Available on our website – the next available representative will assist you.